What is good customer service and what is bad?
There might not be a black and white answer to this. People have their own objective opinions by comparing to their past experiences.I personally experienced bad customer service yesterday. I went to the new Scooter Coffee on 180th near Dodge twice today, because they offered $1 for all medium drink at their grand opening all day . I went the first time knowing that there's going to be a lot of people out there, but I still managed not getting any drink both times. I understood if I went at 3:30 pm, right around the time with all the student getting out of school would probably had more than 30 people in line, but I went at 8:30 pm the 2nd time and there were less than 10 people in there. The young lady sat outside the door turning everyone away. She said they are closed and refused to serve me and my kids. The girl worker said they had enough people in the shop for them to make drinks until 9 pm. The Scooters Coffee clearly stated on their official Facebook page on responding to one of their questions, stating the new location is closed at 9 pm.
My husband also works in a customer service field at a restaurant and it closed at 9:30 pm. He never turn people away at 9 pm and telling people that he has enough people to serve until 9:30 pm. In fact the restaurant that he works at does not turn off the "Open" sign until the time is exactly at 9:30 pm. Anyone who came in at 9:29 pm, he still let them in, doesn't matter if they are going to order to go or to stay. He still has to stay there until everyone leave. I guess some people are more dedicated to their job and some do not.
